Thank you for using our products.
Our company will follow the relevant provisions of our General Terms and
Conditions and provide you with appropriate services upon presentation of
the invoice. We provide a 12-month warranty from the date of purchase (invoice
date). During the warranty period, our company is responsible for free
replacement parts and related services if a malfunction or quality issue occurs
during proper operation of the equipment.
Free services do not apply to
the following types of damage:
- - Failure to present the invoice or any alteration of the invoice data.
- - Damage caused during transport
(the condition of the goods must be checked upon receipt from the carrier),
installation or incorrect connection and handling. - - Damage to components caused by
failure to comply with the required power supply
and voltage as specified in the technical data. - - Damage caused by disassembling
the products, or by modifying or changing mechanical
and electrical constructions without authorization. - - Damage caused by improper use, cleaning or maintenance.
- - Damage not caused by human
action, such as damage due to abnormal voltage, fire, building collapse,
lightning, floods and other natural disasters, as well as damage caused by rodents and other pests. - - Failure to follow the operating instructions during use.
- - Wear parts and consumable components.
If the following conditions
are not met, the warranty claim cannot be accepted.
How to proceed correctly to ensure the fastest possible processing of your
claim:
- - Product identification – by providing the order, invoice or rating label.
- - Description of the fault – describe in as much detail as possible why you are making the claim.
- - Attach photos or a video (used to
assess the claim and, if necessary, to propose a repair
and ensure the spare parts required). - - Customer’s request regarding the handling of the claim – repair (service) / return, etc.
- - Contact person and address where the product is located.